CONTACT
OUR INFORMATION IS AS FOLLOWS: TELEPHONE (713)988-1653, E-MAIL ADDRESS: sales@ledmenuinno.com

ORDERING
ALL ORDERS MUST BE E-MAILED TO sales@ledmenuinno.com

DECORATING OPTIONS
WE OFFER SEVERAL OPTIONS:
(1) SILK SCREEN - GREAT OPTION FOR MULTI COLOR LOGOS

(2) STAMPING -
THIS OPTION IS WHEN FOIL IS STAMPED ON THE BOOK CREATING A SLIGHT DEBOSS EFFECT.

(3) BLIND DEBOSS - THIS OPTION IS WHERE THERE IS A DEBOSS EFFECT ON THE BOOK WITHOUT FOIL.

 

THERE IS AN ADDITIONAL FEE OF $1.00 OR UP PER BOOK WHEN A LOGO IS SPECIFIED ON THE ORDER. PLEASE BE AWARE THAT SOME LOGOS MAY NOT BE PROCESSED THIS WAY DUE TO SMALL DETAILS OR LARGE SOLID AREAS OF STAMPING.

YOU WILL BE NOTIFIED AT THE TIME IF THIS CHARGE APPLIES WHEN YOUR ORDER IS SUBMITTED.

ARTWORK
LOGO SUBMITTED FOR STAMPED BOOKS MUST BE SENT IN VECTOR FILES, TRUE BLACK. ANY OTHER TYPE OF FILE WILL HAVE ART WORK FEES APPLIED IN ORDER TO CREATE A CLEAN CRISP DYE PLATE. ALL OF OUR MENU BOOKS COME WITH OUR WEBSITE ADDRESSES.

DYE CHARGE
DYE CHARGE TO ANYWHERE FROM $75 TO $100 DEPENDING ON THE SIZE OF THE LOGO. MULTIPLE DYES FEES WILL BE REQUIRED IF THERE IS MORE THAN ONE COLOR IN THE LOGO. THE DYES WILL BE ON FILE FOR 6 MONTH AFTER INITIAL ORDER. DURING THAT PERIOD REORDERS (MINIMUM OF 25 BOOKS) CAN BE PRODUCED WITHOUT AN ADDITIONAL DYE FEE (THIS IS PROVIDED IF THE LOGO REMAINS EXACTLY THE SAME)

SET UP CHARGE
SETUP CHARGE ONLY APPLIES TO CUSTOM ORDERS AND SILK SCREENING ORDERS .

PAYMENT
NO ORDERS WILL BE PROCESSED UNTIL WE RECEIVE THE FOLLOWING:
CASHIER'S CHECK,
WIRE TRANSFER OR PERSON/BUSINESS CHECK IF A PERSON OR BUSINESS CHECK  IS THE TYPE OF PAYMENT YOU CHOOSE.THE ORDER WILL BE PROCESSED 5 WORKING DAYS AFTER DEPOSIT.
WE DO NOT ACCEPT CREDIT CARD PAYMENTS. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE YOU.


AFTER ORDERING
YOU WILL RECEIVE AN E-MAIL FROM OUR CUSTOMER SERVICE DEPARTMENT CONFIRMING RECEIPT OF ORDER.

PRODUCTION TIME
ALL STOCK ORDERS RECEIVED PRIOR TO NOON CENTRAL TIME WILL BE SHIP SAME DAY, ALL OTHER ORDERS WILL BE SHIPPED THE FOLLOWING WORKING DAY.ALL CUSTOMIZED WORK WILL BE SHIPPED VIA AIR CARGO IN 14-16 BUSINESS DAYS AFTER ORDER CONFIRMED.
PLEASE KINDLY NOTE THAT ORDERS WITH LOGO SCREENING OR METAL PLATES TAKE A BIT LONGER IN PRODUCTION THAN REGULAR CUSTOM ORDERS. HOWEVER,WE TRY TO COMPRESS THE PRODUCTION TIME AS BEST AS WE CAN WITHIN 14~16 BUSINESS DAYS. THANK YOU FOR UNDERSTANDING.WE CAN ALSO SHIP BY SEA WHICH WILL TAKE 60-75 DAYS.

RUSH CHARGE
THERE WILL BE A $75.00 ADDITIONAL CHARGE FOR ANY REQUEST OTHER THAN STANDARD PRODUCTION TIME.

SHIPPING
ALL STOCK ORDERS WILL BE SHIPPED VIA FED EX. STANDARD ORDERS ARE SHIPPED GROUND UNLESS THE CUSTOMER REQUEST AND AGREES TO
AIR. YOU WILL RECEIVE AN E-MAIL ONCE THE ORDER HAS BEEN SHIPPED THAT WILL GIVE YOU AN ESTIMATED ARRIVAL DATE.


RETURN/REFUND/CLAIMS
LED MENU INNOVATIONS IS NOT RESPONSIBLE FOR ANY PRODUCT DAMAGED DURING SHIPMENT (CRUSHED BOX, WATER DAMAGE, ETC)NOR ANY LIQUID DAMAGES.
LED MENU INNOVATIONS IS NOT RESPONSIBLE FOR ANY PRODUCT DAMAGED  ANY CUSTOMER ORDERS MAY NOT BE RETURNED ALL ORDERS ARE FINAL.

WARRANTY
LED MENU INNOVATIONS provides 6 monthes warranty on products under regular usage.
Please note that we sometimes require damage products to be returned for inspection.
If the damage is not caused by any artificial or water damage, if the defective is within 6 monthes of purchase, we will replace a new piece (fob s.f.) after inspection or evaluation.
if the product becomes defective within 6 monthes of purchase.
Please understand that the life span of our product depends on how frequent they are used or how well our clients take care of them.
Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under warranty policies.
Please notice, prepayment of freight shipping is required before shipping of replacement books can commence.  


CARE INSTRUCTIONS
We recommend cleaning the menus with a clean, damp (not wet) cloth. Please air-dry after cleaning.
Do not clean the menus with strong detergent and avoid water spills over the panels or the battery box.

CHARGER INSTRUCTIONS
(1) EACH CHARGER IS ABLE TO ACOMMODATE UP TO 10 UNITS OF RE-CHARGEABLE ITEMS.
(2) DIFFERENT ITEMS MAY BE CHARGED ON A SINGLE CHARGER.
(3) A RE-CHARGEABLE UNIT DOES NOT NEED TO BE COMPLETELY DEAD TO BE RECHARGED.
(4)PLEASE REFER TO THE CHART BELOW:

RE-CHARGEABLE UNITS

RECHARGE TIME POWER DURATION

(CONSTANTLY ON)

BACKLIT MENU BOOK

 4~6 hours

 (depending on the size of the book)

 8~10 hours

 (depending on the size of the book)

BACKLIT TABLE TENT  About 6 hours  About 10 hours
LED MENU BOOK  3~5 hours

 (depending on the size of the book)

 About 15 hours

 (depending on the size of the book)

 

BATTERY DIRECTIONS