CONTACT
OUR INFORMATION IS AS FOLLOWS:

TELEPHONE (361)293-5878

FAX (510) 732-6276

E-MAIL ADDRESS: sales@mamenu.com

ORDERING
ALL ORDERS MUST BE E-MAILED TO sales@mamenu.com

DECORATING OPTIONS
WE OFFER SEVERAL OPTIONS:

1. DEBOSS:

● BLIND DEBOSS - THIS OPTION IS WHERE THERE IS A DEBOSS EFFECT ON THE BOOK WITHOUT FOIL.
● FOIL STAMP- THIS OPTION IS WHEN FOIL IS STAMPED ON THE BOOK CREATING A SLIGHT DEBOSS EFFECT. (FOIL COLORS AVAILABLE IN GOLD,

                         SILVER, COPPER, RED, BLUE, GRASS GREEN,EMERALD GREEN, PURPLE,BLACK AND OPAQUE WHITE)

● STAMPING CHARGES

(a) DYE CHARGE –  MULTIPLE DYE FEES MAY BE REQUIRED IF THERE IS MORE THAN ONE COLOR IN THE LOGO.

(b) STAMPING FEE – STAMPING FEE IS $2.00 PER LOGO / BOOK. PLEASE BE AWARE THAT SOME LOGOS MAY NOT BE PROCESSED DUE TO SMALL DETAILS

                                OR LARGE SOLID AREAS OF STAMPING. YOU WILL BE NOTIFIED AT THE TIME YOUR ORDER IS PLACED IF THIS APPLIES.

 2. SILK SCREEN:

● SILK SCREEN – THIS OPTION IS WHEN LOGO IS PRINTED ON THE BOOK SURFACE WITHOUT CREATING A DEBOSS EFFECT.

● SCREENING CHARGES

(a) DYE CHARGE – DYE AND SETUP FEES ARE SUBJECT TO CHANGE DEPENDING ON THE ARTWORK,SIZE,AND COLOR OF THE LOGO.

(b) SCREENING SETUP – AN EXTRA $35.00 SCREENING SETUP FEE IS REQUIRED PER COLOR. AN EXTRA $1.00 SCREENING FEE PER BOOK WILL APPLY FOR EACH ADDITIONAL COLOR.

(c) SCREENING FEE – SCREENING FEE IS $2.00 PER BOOK.

3.MULTI-COLOR SCREENING: THIS MAY BE A CUSTOM ORDER WHICH NEEDS TO BE PRODUCED OVERSEAS. YOU WILL BE NOTIFIED IF THIS APPLIES.

ARTWORK
LOGO SUBMITTED FOR STAMPED BOOKS MUST BE SENT IN VECTOR FILES, TRUE BLACK. ANY OTHER TYPE OF FILE MAY REQUIRE ART WORK FEES IN ORDER TO CREATE A CLEAN CRISP DYE PLATE.

DYE CHARGE FOR REORDERS
● STAMPING
THE DYES WILL BE ON FILE FOR 6 MONTH AFTER INITIAL ORDER. DURING THAT PERIOD REORDERS, BOOKS CAN BE PRODUCED WITHOUT AN ADDITIONAL DYE FEE. (THIS IS ONLY VALID IF THE LOGO REMAINS EXACTLY THE SAME)

DYE CHARGE (PER LOGO/SIZE)	$0.00
SETUP(PER DIE)	$0.00
STAMPING FEE ( PER COLOR / BOOK)	$2.00 ea.

●SCREENING
THE DYES WILL BE ON FILE FOR 6 MONTH AFTER INITIAL ORDER.(THIS IS ONLY VALID IF THE LOGO REMAINS EXACTLY THE SAME.)
$35.00 SCREENING SETUP WILL STILL APPLY FOR EVERY PANTONE COLOR MIXED.

DIE AND SETUP FEES ARE SUBJECT TO CHANGE DEPENDING ON THE ARTWORK,SIZE,AND COLOR OF THE LOGO.

PAYMENT
NO ORDERS WILL BE PROCESSED UNTIL WE RECEIVE THE FOLLOWING:
CASHIER'S CHECK, WIRE TRANSFER, PAYPAL OR PERSONAL/BUSINESS CHECK. IF A PERSONAL OR BUSINESS CHECK IS THE TYPE OF PAYMENT YOU CHOOSE, THE ORDER WILL BE PROCESSED WITHIN 5 WORKING DAYS AFTER DEPOSIT.WE DO NOT ACCEPT CREDIT CARD PAYMENTS. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE YOU.

AFTER ORDERING
YOU WILL RECEIVE AN E-MAIL FROM OUR CUSTOMER SERVICE DEPARTMENT CONFIRMING RECEIPT OF ORDER.

RUSH CHARGE
THERE WILL BE A $25.00 ADDITIONAL CHARGE FOR ANY REQUEST OTHER THAN STANDARD PRODUCTION TIME.

PRODUCTION TIME
RUSH ORDERS: ALL RUSH ORDERS (MUST BE STOCK ORDERS) RECEIVED PRIOR TO NOON CENTRAL TIME WILL BE PROCESSED ON THE SAME DAY.

STANDARD ORDERS: ALL OTHER ORDERS WILL BE SHIPPED THE FOLLOWING WORKING DAY.

ANY ORDERS REQUIRING LOGO STAMPING WILL BE SHIPPED 5 BUSINESS DAYS FROM LOGO ARTWORK APPROVAL.

ANY ORDERS REQUIRING LOGO SILK-SCREENING WILL BE SHIPPED 10 BUSINESS DAYS FROM LOGO ARTWORK APPROVAL.

SHIPPING
STANDARD ORDERS WILL BE SHIPPED VIA FEDEX GROUND UNLESS THE CUSTOMER REQUESTS AND AGREES TO AIR. YOU WILL RECEIVE AN E-MAIL NOTIFICATION ONCE THE ORDER HAS BEEN SHIPPED.

RETURN/REFUND/CLAIMS
MA MENU LLC IS NOT RESPONSIBLE FOR ANY PRODUCT DAMAGED DURING SHIPMENT (CRUSHED BOX, WATER DAMAGE, ETC)
ALL CLAIMS MUST BE FILED WITHIN 14 DAYS.

IF AN ORDER MUST BE RETURNED, CUSTOMER IS RESPONSIBLE FOR FREIGHT, BOTH WAYS.
ALL RETURNS MUST BE IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED. MUST BE SHIPPED VIA FEDEX GROUND, AND MUST BE RECEIVED WITHIN 14 DAYS OF THE ORIGINAL INVOICE DATE.

A $30 RESTOCKING FEE WILL BE APPLIED TO ALL RETURNS PER INVOICE THAT IS RECEIVED BACK IN OUR WAREHOUSE AFTER 10 DAYS OF SHIPMENT. ALL REFUNDS WILL BE PROCESSED THROUGH MA MENU LLC ACCOUNTS PAYABLE DEPARTMENT. USUAL LEAD-TIME IS 10 BUSINESS DAYS.

GUARANTEE
MA MENU LLC PRODUCTS SHOULD LAST ABOUT ONE YEAR ON REGULAR USAGE.
PLEASE NOTE THAT THE LIFE SPAN OF OUR PRODUCTS DEPENDS ON HOW OFTEN THEY ARE USED AND HOW WELL YOU TAKE CARE OF THEM.

CARE INSTRUCTION
WE RECOMMEND CLEANING THE MENU COVERS WITH A CLEAN , DAMP (NOT WET) CLOTH .
DO NOT CLEAN THE MENUS WITH STRONG DETERGENT.